Our Teams

Trade Desk

The Trade Desk team answers calls, emails, chats, and texts about positions, trading strategies, and anything else a customer might want to know.

They are FINRA licensed and qualified to assist with every trading issue you might encounter. They are also responsible for our Help Center management.


Our Priority is Customer Experience

The Trade Desk is the frontline when it comes to customer interaction at tastytrade. Of course we’re answering questions, but we also want to go above and beyond when it comes to customer experience.

Quality over quantity is a big one for us. We make sure we get to calls quickly (on an average trading day, wait time is under 10 seconds), but the metrics are not the focus here – we want to make sure it's an outstanding call and gives the customer a reason to tell a friend about tastytrade.


We are Educators

Most of the calls we get are from customers new to the domain, still learning the ins and outs of trading. Our job is not to rush them off the phone - we take the time to walk through a trade or position.

We never tell customers what to do with their trades – just help them to know their choices, and allow them to become self-sufficient.


Team Traits


Patience and care is necessary to the kind of customer service we provide. We’re answering questions, but we’re also giving the attention, encouragement, and education that allows our customers to grow as traders.


Customers generally call-in in good spirits, but sometimes someone will be alarmed and upset about something affecting their account balance. No matter what, you must be able to remain composed and help in any way you can.


Though we take all the time needed to help each customer, many people just need a simple question answered, and you’ll find yourself jumping from one call to the next. You should be OK – or even enjoy – this kind of fast-paced energy.

Great at Multitasking

Talking to a customer, accessing their account, analyzing a position, and messaging a colleague for help with a niche margins question – you may very well find yourself doing all these things at once.

Explore our Teams

Want to know more about our teams? Click one of the icons below to learn more about each
department, what they're responsible for, and the role they play in supporting our brokerage.

© 2017-2024 tastytrade, Inc.

Copyrights, logos, and trademarks are property of tastytrade, Inc. All rights reserved.
tastytrade, Inc., member FINRA|SIPC|NFA

tastytrade, Inc. (“tastytrade”) does not provide investment, tax, or legal advice. tastytrade’s website and brokerage services are not intended for persons of any jurisdiction where tastytrade is not authorized to do business or where such products and other services offered by the tastytrade would be contrary to the securities regulations, futures regulations or other local laws and regulations of that jurisdiction. Options involve risk and are not suitable for all investors as the special risks inherent to options trading may expose investors to potentially significant losses. Please read Characteristics and Risks of Standardized Options before deciding to invest in options.

Futures accounts are not protected by the Securities Investor Protection Corporation (SIPC). All customer futures accounts’ positions and cash balances are segregated by Apex Clearing Corporation. Futures and futures options trading is speculative and is not suitable for all investors. Please read the Futures & Exchange-Traded Options Risk Disclosure Statement prior to trading futures products.

Cryptocurrency transaction and custody services are powered by Zero Hash LLC and Zero Hash Liquidity Services LLC. Cryptocurrency assets are held and custodied by Zero Hash LLC, not tastytrade. Services may not be available in all states. Cryptocurrency assets are not subject to Federal Deposit Insurance Corporation (FDIC) or Securities Investor Protection Corporation (SIPC) coverage. Cryptocurrency trading is not suitable for all investors due to the number of risks involved. The value of any cryptocurrency, including digital assets pegged to fiat currency, commodities, or any other asset, may go to zero.

tastytrade, Inc. was formerly known as tastyworks, Inc.