Our IT Support team answers calls, emails, and chats concerning the functionality of our trading platform. The team is also providing technical support and ensuring the whole company runs smoothly.
The focus of the IT Support team is helping folks who may not have grown up with technology as second nature. Our goal is to assist customers in navigating our various platforms (desktop, website, and mobile), ensure the platforms are working as they should, and identify and report bugs to developers.
Our team is also responsible for aiding our internal tastytrade/tastylive team with their needs whenever possible.
Though we do like candidates to have some basic level of technical understanding, we actually prioritize someone's customer service experience over anything else. For this team it's important to know how to work efficiently, listen, and treat customers with kindness.
Sometimes the solution is not readily at-hand, so the ability to research and reach out to the appropriate team in a professional manner is vital to success.
It's important for our team to listen carefully when imparting support to customers or other members of our company. Understanding what the issue is and how to solve it.
We place high value on providing effective and authentic communication because we want to keep an environment of respect and engagement.
The financial and brokerage world can be filled with ups and downs. It's important to demonstrate that you care about one's concerns whether it comes from a seasoned trader or someone who is dipping their toes in for the first time.